Drug treatment in New York and your

Scope of this privacy policy

Here we describe what happens to the details you give the drug treatment information line in New York, whether by phone or with our contact form. This policy covers the site itself along with the advisors on the helpline, who pick up around the clock. We provide information only and are not a treatment provider, so nobody here diagnoses a condition or points you to a particular level of care.

Reading it takes a few minutes. If anything here is unclear, you can ask an advisor to walk through it with you before you decide what to share.

What information we collect and why

We collect only what you choose to give us: a first name, a phone number, and, if you want help weighing options, your insurance type and a short description of the situation. We ask for these details so an advisor can point you toward SAMHSA-listed programs that match your location, your coverage, and the kind of support you are looking for.

If you share your insurance type, then an advisor can check which of the 609 listed facilities may fit your coverage before you spend time on phone calls. You are never required to give a full name, an address, or any medical records. A first name and a callback number are enough to start.

When you describe the situation in your own words, then we can flag programs offering the services you asked about, such as detox, outpatient care, or medication-assisted treatment. We keep that description brief and use it only to guide the conversation.

We share your details only when you ask to be connected to a treatment provider, and only what that provider needs to follow up. By default, nothing is sent anywhere, and a call does not obligate you to enter treatment.

If you ask us to connect you with a provider, then we pass along your name, number, and the details you agreed to share with that program alone. If you would rather call a program yourself, we can give you the number instead and keep your information with us.

When a call concerns someone else, we obtain that person's permission before passing any details to a provider. We do not sell health information, and we do not trade it for marketing lists. Federal rules that protect health information guide how we handle anything you tell us.

Call recording and recordkeeping

Calls to the helpline may be recorded for quality and training, and a notice at the start tells you if recording is on. You can ask an advisor to turn recording off or to continue without it, and that request is honored.

If you ask that recording stop, the advisor notes your preference and continues the call unrecorded. We keep call notes and contact details only as long as needed to follow up on your request, and we delete them when they are no longer useful. Voicemails and web form messages follow the same schedule.

When you ask us to delete your information, then we remove your contact details from our records unless we are required to keep a record by law. You can make that request on any later call.

How to call us and your options

You decide what to share, and you can stop the conversation at any point without explaining why. If you would like to know what we hold about you, ask for a copy, and we will provide it. If something is wrong, tell us and we will correct it.

If you want your details removed or corrected, reach us at the same number you called and an advisor will start the request. Questions about this notice go to the same place. For a medical emergency or a mental health crisis, call 988 or 911 rather than waiting on a callback.

Where our facility numbers come from

Every count you see here draws on SAMHSA FindTreatment.gov listings, accurate as of November 1, 2026, and reflects how many programs appear there, not how many we would suggest. Being listed is not an endorsement, and we neither rank facilities nor push callers toward any one of them.

While you compare programs, ask each facility directly about its licensing and the insurance it accepts before you commit to anything. Federal parity law can shape how your plan pays for substance use treatment, and the state Medicaid program makes its own rules for enrollees. Advisors can tell you what questions to ask, yet only the program and your insurer can confirm your coverage.